How much does it cost?

2022 Regular Season pricing will be available HERE. It has not yet been announced.

 

How do I buy tickets?

2022 Season Passes are now on sale HERE.  Regular season tickets will be on sale online later in the year.  You may also purchase tickets on site at our box office on the nights of the event, though tickets will be limited, so we advise purchasing them online in advance. We have a limited capacity each night, so purchasing your tickets online in advance is the only way to ensure that you will be able to attend on the night that you arrive.

 

What will be different for 2022?

The main differences from years past that we want everyone to be aware of are:

  • Timed Ticketing – All guests purchasing tickets will be required to choose a date and a time slot during which they will attend.   You must use your ticket only on this day and time.  Anyone purchasing tickets on site will be automatically assigned the next available time slot for that night, if available.
  • Limited Capacity – We will be limiting the amount of patrons that we can put through the shows each night.  Each time slot will have a certain amount of tickets available, and once they are sold out, we can not allow any more customers in for the night.  As a result, our box office may close earlier than the listed time.
  • Digital Tickets – All tickets purchased, online or on site, will be delivered digitally via email.  So, you must have a means of accessing your tickets once you have purchased them.  We will scan all tickets, either on your phones, or on tickets printed from your email.
  • “Rollercoaster”-like groups – In an effort to reduce line wait times, we will be sending groups through the haunted houses in groups of 8 people, no more, no less. If your group is more than 8 people, you WILL be split up.  If your group is less than 8 people, you will be paired with other customers in order to make a group of 8.
  • SO MUCH MORE – We have A LOT of BIG, BIG changes in the works at FOT for 2022 & beyond. We’re not yet ready to announce them yet, but we’re pretty sure everyone will love them. Some will be ready for the 2022 season, and some will not be ready until 2023 or later.

 

What is VIP Fast Pass Admission?

VIP Fast Pass admission allows you to bypass all general admission lines during your time slot.  A Fast Pass only allows you to go through the show one time.

 

What is Immediate Access Admission?

Immediate Access admission allows you to bypass all lines at head directly to the very front of the line.  Only available at the box office, and very limited quantities are available.  Does not allow the purchaser to go through the show more than once.

 

If I buy tickets online do I have to use them the same day?

You will be required to choose a date and time slot when purchasing tickets online. Your tickets MUST be used for that particular date and time slot and you will NOT get in the building until the time on your ticket (within 60 minutes of that time, depending on when you get in line.)  If you purchase tickets on site, you will automatically be assigned a ticket for the for the next available time slot, if available.

 

Do I need to print my tickets?

If you have a smartphone, we are able to scan the tickets from your phone.  Printed tickets are also accepted.

 

I need to change the date/time on my tickets.  How do I do that?

If you purchased tickets online and need to change the date and/or time slot, good news… you can do this yourself with just the click of a mouse/finger!  Just head to our ticketing page (https://factoryofterror.fearticket.com) and scroll all the way down to the bottom of the page.  Look for the “Upgrade your existing order” link, click on it and follow the provided instructions. OR, you can email us at fot1031@gmail.com and we will get to it as soon as we are able.

 

How do I get a refund?

Just like sporting events & others, we do not offer refunds unless you have purchased the ticket insurance while buying your tickets online.  If you have purchased the ticket insurance and would like a refund, please send us an email at fot1031@gmail.com with the following information:  1) The name on the tickets  2) The order number  3) The email used to purchase the tickets.

Once we have that information, we will refund you the cost of your tickets minus the ticket insurance.  (NOTE:  The system does not allow us to process refunds until 24 hours after a purchase has been made.) Also, please give us 1-3 days to get to your refund request.

 

I bought my tickets online, do I still have to wait in the box office line when I get to the Factory of Terror or do I go directly into the attraction?

If you have online tickets, printed or on your smartphone, you may bypass the ticket booth line and go directly to the line at the attraction entrance. However, you will NOT be able to enter the building until the time on your ticket, so you do not need to queue up if you have a much later time slot. Once you are in the line for your time slot, you will enter the building within 60 minutes of the time on your ticket, depending on how early you got in line. Anytime on that day AFTER your time slot is fine, you will just not be let in early.

However, if you wish to upgrade to Fast Pass or have any other questions or changes, you must first either report to the ticket booth, or click the Upgrade button on our ticketing site.

 

Does my ticket get me into all attractions, or do I need to buy a separate ticket for each haunt?

One general admission ticket will garner you entry into all attractions that are open on that particular night.

 

Are the escape rooms or axe throwing included with the haunted house?

The escape rooms and axe throwing are an additional charge separate from the haunted house and must be reserved in advance. The escape rooms are not open at the moment. We don’t have any current updates on when they may reopen. To book an axe throwing lane, visit allamericanaxethrowing.com.

 

Can I make a reservation?

Yes, you may currently purchase season passes online, and will be able to purchase regular season tickets at that same link later this year.

You can also inquire about group reservations by emailing us at fot1031@gmail.com.

 

What forms of payment do you accept at the box office?

We accept cash, credit, debit, Apple Pay, Samsung Pay, and Cash App. However, all credit/debit transactions at the box office will have a $1 service fee included the ticket price.

 

Do you take credit and debit cards at the box office?

Yes. We take Visa, MasterCard, and American Express. However, if you use a credit or debit card at the box office, there is a $1 service fee per transaction included in the ticket price.

 

Do you take Apple Pay, Samsung Pay, or Cash App?

Yes. We take both Apple Pay & Samsung Pay at the box office, bars, and merchandise stand. NEW!  We also take Cash App now (NOT at the box office.  At the bar(s) and gift shop only.)

 

Once we’ve used our ticket can we go through again with the same ticket?

No, your ticket is for one entry only.  However, if you are a Season Pass holder, you may enter as many times as you wish, though you must visit the box office (use Window #3) each time in order to obtain a new ticket. We are currently trying to work on a way for Season Pass Holders to bypass the ticket booth altogether if they are not bringing guests.

 

What about season pass holders? How do we reserve our day & time slot?

Season pass holders and their guests do not have to reserve a day or time slot.  Just show up and head to box office window #3 to obtain your entry ticket and purchase your buddy passes for the night.  We will always make room for our season pass holders regardless whether or not we have sold out for the night. We are currently trying to work on a way for Season Pass Holders to bypass the ticket booth altogether if they are not bringing guests.

 

If I buy my ticket right before the ticket booth closes, will I still be able to get into the show?

Yes. Every ticketed guest will make it through all of the attractions open on that particular night. However, our box office may close early due to attendance capacity limits, so you may not be able to purchase a ticket if you arrive close to the listed closing time.

 

What time does the box office close?

The box office may close early due to attendance capacity limits, so you may not be able to purchase a ticket if you arrive close to the listed closing time.

 

Are coupons available?

You may get exclusive deals and promo codes by joining our text club or our email list.

 

Do you offer Student discounts?

Plans for Student ID nights in 2022 are currently TBD.

 

Do you offer group discounts?

Yes, we will offer discounts (TBD) to any groups 20 people & over.  To inquire about group discounts, email us at fot1031@gmail.com at least 24 hours before you plan to attend and we’ll get back to you ASAP.

 

Do you offer child discounts?

No, all ticket prices are the same.

 

Do you offer Military discounts?

Yes.  A $5.00 discount is available to all First Responders (Police, Fire, EMT – must be active) & Military (active or veteran) with a valid badge, military ID or DD214.  Discounts are only available on site at the box office.

How old do you have to be to work at the Factory of Terror?

You must be 18 or older to work with us.

 

How do I work at the Factory of Terror?

We are not currently hiring.  Keep an eye on our Facebook page this Summer for information for our hiring in 2022.  We usually begin hiring in July.

 

Is there an age limit?

There is no age limit. However, due to the intensity of our show, it is not recommended for children under the age of 12. We also do not permit strollers or for children to be carried through the shows.

 

Are face masks required?

We do not require patrons to wear face masks, however we do recommend that customers do wear them.  This will change if the county or state mandates that face masks be worn.

 

Where is my picture?

You can download your picture (if you bought one) by clicking here! If you didn’t purchase a picture on-site at our exit gift shop, it will NOT be available online.

 

Is it Scary?

Yes! It is very scary!

However, different people are scared of/by different things.  Some are very hard to scare, some are easy to scare. Even if we somehow aren’t able to scare you, we’ll still work hard to make your experience as entertaining as possible.

 

Are there any claustrophobic sections?

For 2022, it is TBD if we will have any claustrophobia tunnels in the attraction.  There are not really any other claustrophobic areas other than a few tighter corners throughout.

 

Do you offer refunds?

No. Just like sporting events and other similar events, there are absolutely no refunds.

However, if you purchased the ticket insurance add-on for $3.95 when buying your tickets online, and you can’t use your tickets, we will refund your tickets no questions asked (minus the ticket insurance fee.)

 

Is it open if it rains?

Yes. We’re open rain or shine.

 

If I enter the haunted house and get too scared, what do I do?

If you get too scared, stay calm and tell the actor in the room and they will escort you outside or get the show manager to do so. Please note, like sporting events and large attractions, we do not give refunds under any circumstances. However, if you purchased the ticket insurance add-on for $3.95 when buying your tickets online, and you can’t use your tickets, we will refund your tickets no questions asked (minus the ticket insurance fee.)

 

Do I have to sign a waiver?

You are not required to sign a waiver to experience our attraction(s) for any event.

 

What is the Blackout/Glowstick night?

2022 BLACKOUT/GLOWSTICK date is TBD ~ This special event is a complete blackout of the attraction where you have to find your way through with the aid of only a glow stick.  No show lighting is turned on and there is limited staff.  You will be touched (but not harmed).  Safety equipment available at the door.  NO waiver is required for this show, and there is NO AGE LIMIT.  As a result, it won’t be quite as extreme as our past blackout events, but will still be a lot of fun!

 

How many people go through at a time?

  • “Rollercoaster”-like chute system – In an effort to reduce line wait times, we will be sending groups through the haunted houses in groups of 8 people, no more, no less. If your group is more than 8 people, you WILL be split up.  If your group is less than 8 people, you will be paired with other customers in order to make a group of 8.

We decided upon this method in order to facilitate a better experience for our guests.  We will be lining up the main line into “chutes” of 8 people. Each chute will then be directed into the haunted house at appropriate intervals.  If you feel yourselves getting too close to the group in front of you and want your scares preserved, we recommend slowing down.  We have to find the happy medium between preserving everyone’s scares and reducing the line wait times, but different groups walk at different speeds and sometimes conga lines happen, though we do our best to avoid this.  We hope that the chute system will alleviate both of these problems.

 

Can I stay with my group?

Just as previously stated, if you came with a group larger than 8, you will be divided. You will, however, remain with your smaller group throughout the attractions.

 

What should I wear?

The Factory of Terror does not have heating or air conditioning so please dress for the current weather conditions.  Sandals, heels, or any other open-toed shoes are strongly discouraged due to the uneven surfaces and tripping hazards throughout the attractions. You may come in contact with dirt and theatrical blood, so please wear clothes that can get dirty.

 

Can I wear a costume?

You are free to dress in your favorite costume as you please. We just ask that you do not wear any full silicone masks or face paint, or bring any props with you.

 

Can pregnant women go through?

Guests enter at their own discretion. Factory of Terror is not responsible for injury. We suggest calling your OB/GYN and/or physician to discuss the situation with them.

 

Is it handicap accessible?

Yes. There are a few scenes that aren’t accessible, but the majority of the show is!

 

Can the actors touch you?

Some of the more experienced actors at FOT may lightly touch you, but you will not be harmed or touched inappropriately.

 

Do I have to pay to park?

GENERAL PARKING IS FREE BEFORE 7:30PM on Fridays and Saturdays, and all night on Sundays.

General parking (in the Red Lot & Green Lot) is $5.00 on Fridays & Saturdays.  Reserved parking in the Blue Lot is $10 and is available online in advance or upon arrival at the parking lot.

 

What time does the line start forming?

Lines start forming between 30 and 60 minutes prior to the box office opening. On our busy nights it is best to show up early to avoid long lines. The box office will open and we will begin selling tickets at the listed opening of the attractions.  Our midway near the attraction entrance will open 30 minutes before show open.

 

How long is the wait to get in?

Saturdays are our busiest nights. You may experience wait times from 1 to 3+ hours, though this should change with our timed ticketing. You WILL enter the building within 60 minutes of the time slot that you have purchased. If you are in a hurry, Fast Passes are available to get to the front of the lines for an extra $12.

Please keep in mind that we must find the happy medium between making wait times shorter and making sure everyone has the best experience possible.

 

Is there indoor waiting?

Yes, but the lines may stretch outside on our busiest nights. Once inside the building, you will not have to go back outside until you’ve completed the haunted house.  However, the line to buy tickets is NOT indoors, so we recommend purchasing tickets online in advance so you can bypass the ticket booth.

 

How long does it take to get through the Factory of Terror?

You will be getting scared for approximately 45-60 minutes. This does not count the wait times. The time it takes to get through depends on how fast you walk… or run!  Attraction time for special events will be less because not all of our attractions are opened for these events.

 

What time does it close?

Attraction hours vary by night. However, the Factory does not close until all ticketed guests are through the attraction.  But, the box office may close early due to attendance capacity limits, so you may not be able to purchase a ticket if you arrive close to the listed closing time.

 

Can I take pictures?

We will have an official photo op where we will be taking professional photos of each group that may be purchased at the Gift Shop at the exit.  Also, there are multiple free photo-ops. You are welcome to take pictures while in line or in common spaces, but once inside the haunted houses themselves, you may not take any pictures or videos of our actors, scenes, or props.  If you are seen taking photos or videos of any kind, our show managers will ask you to cease doing so.  This does not include the queue lines for each show, the French Quarter at the Factory midway, or the exit merchandise area, where you are more than welcome to take photos & videos.

 

Is there smoke or fog in the shows?

Yes. We use theatrical fog to create many effects in our shows.

 

Are there strobe lights?

Yes. If you have problems with epilepsy, please talk to your doctor beforehand or refrain from entering the show. If you do, alert the ticket taker at the beginning of each attraction and they can have the show manager escort you around problematic areas.

 

Is there security?

Officers from the Canton City Police Department are on site during all operating hours to ensure the safety of all inside the building.

 

Can we be thrown out for any reason?

Yes. Any dangerous or offensive behavior is grounds to be thrown out. Whether or not you will be thrown out is at the discretion of the Factory of Terror staff. Such behavior includes assault (verbal or physical) of our staff or other patrons, or vandalism of any of our sets/props, as well as anything else deemed to be worthy of expulsion.

 

Do you serve alcoholic beverages?

YES!  You will be able to visit the Forsaken Bar on Bourbon in our midway area, the French Quarter at the Factory.  Also, we will have a few other surprises for our guests in 2022.

Staff will be patrolling the queue lines to ensure that all consumption of alcohol is done by guests wearing the Over 21 wristbands that we will provide once ID’s are checked. Please drink responsibly.

We reserve the right to remove any patrons we deem to be too intoxicated for the safety of our staff and customers, including the intoxicated parties themselves.  Also, the Hide-A-Way Buffalo Grill is next door if you’d like to hang out before or after.  TD’s Tailgate Grill is also just minutes from the Factory, as well as That Pop Up Bar.

 

Do you have concessions on site?

We will have a food truck available for our regular season that will be located at the end of our show near the Scream Shop Gift Shop.

 

Do you sell T-Shirts and souvenirs?

YES!  The SCREAMSHOP at the Factory of Terror. There you will find more FOT, Halloween and horror pop culture merchandise than we’ve ever had before.  Pop! Funko toys, socks, home decoration items, plushies, and SO MUCH MORE!  Proudly featuring shirts from The Halloween Shirt Company.

 

Is smoking allowed?

In accordance with state law, smoking is prohibited inside the building. You will NOT be permitted to exit for smoke breaks before you exit the whole attraction.

 

What can’t we bring inside the show with us?

You cannot bring any weapons of any sort into the attraction with you, real or fake. You may not wear any full silicone masks, theatrical face paint, or bring props of any kind.

Also, no outside (meaning any which has not been purchased at our attraction) food, drink, or alcohol may be brought onto our property.  In addition, we do not allow strollers to be brought into the building.

 

Are the attractions the same each year?

No. We work hard to update and make changes every year. We promise we will never be exactly the same two years in a row.  Especially for 2022 & beyond.

 

You didn’t answer my question…

If we didn’t answer one of your questions, email us at operations@hauntedohio.com. If enough people ask it, we’ll add it to the list!