Are coupons available?

Not currently. You may receive exclusive deals and promo codes by joining our text club or our email list.

 

Do you offer Student discounts?

TBD for 2023.

 

Do you offer group discounts?

Yes, we will offer discounts to any groups of 20 people & over.  To inquire about group discounts, email us at fot1031@gmail.com at least 24 hours before you plan to attend and we’ll get back to you ASAP.

 

Do you offer child discounts?

TBD for 2023.

 

Do you offer Military discounts?

Yes.  A $5.00 discount is available to all First Responders (Police, Fire, EMT – must be active) & Military (active or veteran) with a valid badge, military ID, or DD214.  Discounts are only available on-site at the box office.

How old do you have to be to work at the Factory of Terror?

We strongly prefer that all ACTORS & TICKET TAKERS be 18+.  However, we will consider 16-17 year-old ACTORS on a case-by-case basis

You must be 18 or older to work with us in a NON-ACTING position.

 

How do I work at the Factory of Terror?

Check out our web site and social media in Summer 2023 for info on our hiring events for the 2023 season.

 

Is there an age limit?

There is no age limit. However, due to the intensity of our show, it is not recommended for children under the age of 12. We also do not permit strollers or children to be carried through the shows.

 

Are face masks required?

We do not require patrons to wear face masks, however, we do recommend that customers wear them if they are feeling sick in any way.  This will change if the county or state mandates that face masks be worn.

 

Where is my souvenir photo?

You can view, download or purchase your souvenir photo by clicking here!

 

Is it Scary?

Yes! It is very scary!

However, different people are scared of/by different things.  Some are very hard to scare, and some are easy to scare. Even if we somehow aren’t able to scare you, we’ll still work hard to make your experience as entertaining as possible.

 

Are there any claustrophobic sections?

There are no claustrophobia tunnels in the attraction for 2022.  There are not really any other claustrophobic areas other than a few tighter corners throughout.

 

Do you offer refunds?

Just like sporting events & others, we do not offer refunds unless you have purchased the ticket insurance while buying your tickets online.  If you have purchased the ticket insurance and would like a refund, please send us an email at fot1031@gmail.com with the following information:  1) The name on the tickets  2) The order number  3) The email used to purchase the tickets.

Once we have that information, we will refund you the cost of your tickets minus the ticket insurance.  (NOTE:  The system does not allow us to process refunds until 24 hours after a purchase has been made.) Also, please give us 1-3 days to get to your refund request.

 

Is it open if it rains?

Yes. We’re open rain or shine.

 

If I enter the haunted house and get too scared, what do I do?

If you get too scared, stay calm and tell the actor in the room and they will escort you outside or get the show manager to do so. Please note, like sporting events and large attractions, we do not give refunds. However, if you purchased the ticket insurance add-on for $3.95 when buying your tickets online, and you can’t use your tickets at all, we will refund your tickets no questions asked (minus the ticket insurance fee.)

 

Do I have to buy a Bar Only ticket to visit the bars?

No, you do not.  Every haunt admission ticket includes access to all of our bars.  However, once you’ve exited the building after going through the haunts and visiting the bars one time, you are free to purchase a Bar Only ticket in order to take another run at the bars if you’d like.

 

I see there is a time frame on our tickets. Does that mean we have to finish our visit within that time? Can we take our time to enjoy the haunts and/or bars once inside?

There is no time limit to your visit (aside from the end of the night when we are nearing closing time.)  You can take as much time as you’d like once inside the building and can spend as much time at the bars as you like.  Again, you will be asked to move on when that particular bar or attraction is closing for the night.

 

Do I have to sign a waiver?

You are not required to sign a waiver to experience our attraction(s) for any event.

 

What is the Blackout/Glowstick night?

BLACKOUT/GLOWSTICK NIGHT IS FRIDAY, JANUARY 13, 2023 ~ This special event is a complete blackout of the attraction where you have to find your way through with the aid of only a glow stick.  No show lighting is turned on and there is limited staff.  You will be touched (but not harmed).  Safety equipment is available at the door.  NO waiver is required for this show, and there is NO AGE LIMIT.  As a result, it won’t be quite as extreme as our past blackout events, but will still be a lot of fun! (Only half of the show will be BLACKOUT for January 13, 2023.)

 

How many people go through it at a time?

We suggest going through in groups no larger than 6-8 for the best experience.  Larger groups than that will have the scares ruined for those in the back of the group.

 

Can I stay with my group?

You will remain with your smaller group throughout the attractions.

 

What should I wear?

The Factory of Terror does NOT have heating or air conditioning so please dress for the current weather conditions.  We will try and heat up a few common areas, but it is a large, old factory without HVAC most places.  Sandals, heels, or any other open-toed shoes are strongly discouraged due to uneven surfaces and tripping hazards throughout the attractions. You may come in contact with dirt and theatrical blood, so please wear clothes that can get dirty.

 

Can I wear a costume?

You are free to dress in your favorite costume as you please. We just ask that you do not wear any full silicone masks or face paint, or bring any props with you.

 

Can pregnant women go through?

Guests enter at their own discretion. Factory of Terror is not responsible for injury. We suggest calling your OB/GYN and/or physician to discuss the situation with them.

 

Is it handicap accessible?

Yes. There are a few scenes that aren’t accessible, but the majority of the show is!

 

Can the actors touch you?

Some of the more experienced actors at FOT may lightly touch you, but you will not be harmed or touched inappropriately.  In BLACKOUT/GLOWSTICK attractions, there is FULL CONTACT.

 

Do I have to pay to park?

ALL PARKING FOR FRIDAY THE 13TH IS FREE!

GENERAL PARKING IS FREE BEFORE 7:30 PM on Fridays and Saturdays, and all night on Sundays.

General parking (in the Red Lot & Green Lot) is $5.00 (with cash,) $6 (with card) on Fridays & Saturdays.  Reserved parking in the Blue Lot is $10 (with cash,) $11 (with card) and is available online in advance or upon arrival at the parking lot.

 

What time does the line start forming?

Lines start forming between 30 and 60 minutes prior to the box office opening. On our busy nights, it is best to show up early to avoid long lines. The box office will open and we will begin selling tickets at the listed opening of the attractions.  Our midway near the attraction entrance will open 30 minutes before the show opens.

 

How long is the wait to get in?

Saturdays are our busiest nights. You may experience wait times from 1 to 3+ hours, though this should change with our timed ticketing. You WILL enter the building within 60 minutes of the time slot that you have purchased. If you are in a hurry, Fast Passes are available to get to the front of the lines for an extra $12, and a limited number of Immediate Access passes are available at the box office for $65 each.

Please keep in mind that we must find a happy medium between making wait times shorter and making sure everyone has the best experience possible.

 

Is there indoor waiting?

Yes, but the lines may stretch outside on our busiest nights. Once inside the building, you will not have to go back outside until you’ve completed the haunted house.  However, the line to buy tickets is NOT indoors, so we recommend purchasing tickets online in advance so you can bypass the ticket booth.

 

How long does it take to get through the Factory of Terror?

You will be getting scared for approximately 45-60 minutes for Friday the 13th. This does not count the wait times. The time it takes to get through depends on how fast you walk… or run!

 

What time does it close?

Attraction hours vary by night. However, the Factory does not close until all ticketed guests are through the attraction.  But, the box office may close 20-30 minutes early due to attendance, so you may not be able to purchase a ticket on-site if you arrive close to the listed closing time.

 

Can I take pictures?

We will have an official photo op (NOT FOR FRIDAY THE 13TH) where we will be taking professional photos of each group that may be purchased at the Gift Shop at the exit or on our web site afterwards.  Also, there are multiple free photo-ops. You are welcome to take pictures while in line or in common spaces, but once inside the haunted houses themselves, you may not take any pictures or videos of our actors, scenes, or props.  If you are seen taking photos or videos of any kind, our show managers will ask you to cease doing so.  This does not include the queue lines for each show, the French Quarter at the Factory midway, any bars, or the exit merchandise area, where you are more than welcome to take photos & videos.

 

Is there smoke or fog in the shows?

Yes. We use theatrical fog, snow, & haze to create many effects in our shows.

 

Are there strobe lights?

Yes. If you have problems with epilepsy, please talk to your doctor beforehand or refrain from entering the show. If you do, alert the ticket taker at the beginning of each attraction and they can have the show manager escort you around problematic areas.

 

Is there security?

Officers from the Canton City Police Department are on site during all operating hours to ensure the safety of all inside the building.  Additional security officers are present in strategic locations to ensure that no guest harms our actors, other employees, or other guests.

 

Can we be thrown out for any reason?

Yes. Any dangerous or offensive behavior is grounds to be thrown out. Whether or not you will be thrown out is at the discretion of the Factory of Terror staff. Such behavior includes assault (verbal or physical) of our staff or other patrons, or vandalism of any of our sets/props, as well as anything else deemed to be worthy of expulsion.

 

Do you serve alcoholic beverages?

YES!  You will be able to visit the Carnevil Circus Bar (NOT OPEN FOR FRIDAY THE 13TH) before entering the building, Poison Ivy’s Greenhouse Bar (21+) (NOT OPEN FOR FRIDAY THE 13TH) before entering the queue for the first attraction, Forsaken Bar on Bourbon in our French Quarter midway area, One-Eyed Jack’s Pirate Bar (21+) at the end of all attractions, and Bullseyes Axe Bar (21+) (NOT OPEN FOR FRIDAY THE 13TH)  in our axe-throwing arena.

Staff will be patrolling the queue lines to ensure that all consumption of alcohol is done by guests wearing the Over 21 wristbands that we will provide once IDs are checked. Please drink responsibly.

We reserve the right to remove any patrons we deem to be too intoxicated for the safety of our staff and customers, including the intoxicated parties themselves.  Also, the Hide-A-Way Buffalo Grill is next door if you’d like to hang out before or after.  TD’s Tailgate Grill is also just minutes from the Factory.

 

Do you have concessions on site?

Krazy Kitchen food truck is available for guests and is located at the exit of our show near the Scream Shop Gift Shop. (TBD for Friday the 13th)

 

Do you sell T-Shirts and souvenirs?

YES!  The SCREAMSHOP at the Factory of Terror. There you will find more FOT, Halloween, and horror pop culture merchandise than we’ve ever had before.  Pop! Funko toys, socks, home decoration items, plushies, and SO MUCH MORE!  Proudly featuring shirts from The Halloween Shirt Company.

 

Is smoking allowed?

In accordance with state law, smoking is prohibited inside the building. You will NOT be permitted to exit for smoke breaks before you exit the whole attraction.

 

What can’t we bring inside the show with us?

You cannot bring any weapons of any sort into the attraction with you, real or fake. You may not wear any full silicone masks, theatrical face paint, or bring props of any kind.

Also, no outside (meaning any which has not been purchased at our attraction) food, drink, or alcohol may be brought onto our property.  In addition, we do not allow strollers to be brought into the building.

 

Are the attractions the same each year?

No. We work hard to update and make changes every year. We promise we will never be exactly the same two years in a row.

 

You didn’t answer my question…

If we didn’t answer one of your questions, email us at operations@hauntedohio.com. If enough people ask it, we’ll add it to the list!