How much does it cost?

2022 A CREEPY CHRISTMAS pricing is available HERE.

 

How do I buy tickets?

2022 Creepy Christmas and 2023 Season Passes are now on sale HERE.  You may also purchase tickets on-site at our box office on the nights of the event, though tickets will be limited, so we advise purchasing them online in advance. We have a limited capacity each night, so purchasing your tickets online in advance is the only way to ensure that you will be able to attend on the night that you arrive.

 

What will be different for 2022?

The main differences from years past that we want everyone to be aware of are:

  • Timed Ticketing – All guests purchasing tickets will be required to choose a date and a time slot during which they will attend.   You must use your ticket only on this day and time.  Anyone purchasing tickets on site will be automatically assigned the next available time slot for that night, if available.
  • Limited Capacity – We will be limiting the number of patrons that we can put through the shows each night.  Each time slot will have a certain amount of tickets available, and once they are sold out, we can not allow any more customers in for the night.  As a result, our box office may close earlier than the listed time.
  • Digital Tickets – All tickets purchased online will be delivered digitally via email.  So, you must have a means of accessing your tickets once you have purchased them.  We will scan all tickets, either on your phones or on tickets printed from your email.
  • BRAND NEW ATTRACTION:  The final attraction in our show has been completely flipped to the BRAND NEW show:  “THE ABYSS.” All new scares & scenes culminate in something incredible that you’ll have to see to believe.
  • You’ll notice some changes to our other attractions, including a big one to our largest show.  We’re excited for you to interact with a few fun new characters that you’ll find on your tour through our massive attraction.
  • THREE NEW BARS!

    • ALL haunted attraction ticket holders have access to all bars at FOT (except Bullseyes Axe Bar.)
    • We know how much our customers love the Forsaken Bar on Bourbon in our French Quarter area, so… we’ve added EVEN MORE chances to try some great drinks!
    • We have added three new bars to our attraction.  That’s right… THREE.
    • CARNEVIL CIRCUS BAR ~ NOT OPEN FOR A CREEPY CHRISTMAS. Located in our Midway.  Before you even enter the building, you’ll have the chance to enjoy this fun bar with carnival-themed drinks & decor.
    • POISON IVY’S GREENHOUSE BAR (21+ only) ~ Located inside the building before you enter the first attraction, Poison Ivy’s will treat you to a feast for the eyes with a beautiful, yet creepy, greenhouse & delicious themed drinks.
    • FORSAKEN BAR ON BOURBON ~ Our OG bar is still here, with some updated decor and the same fun times & wonderful drinks.
    • ONE-EYED JACK’S PIRATE BAR (21+ only) ~ Rounding out our trifecta of new bars is the UNBELIEVABLE One-Eyed Jack’s.  We won’t say much more because that would ruin the surprise. Expect a lot of rum, a lot of fun, and scenery the likes of which you have never seen here at FOT.
    • BULLSEYES AXE BAR (21+)  ~ The final bar in our building remains in our axe throwing venue, All American Axe Throwing.

 

What is VIP Fast Pass Admission?

VIP Fast Pass admission allows you to bypass all general admission lines during your time slot.  A Fast Pass only allows you to go through the show one time.

 

What is Immediate Access Admission?

Immediate Access admission allows you to bypass all lines at head directly to the very front of the line.  Only available at the box office, and very limited quantities are available.  Does not allow the purchaser to go through the show more than once.

 

What is the Bar Only ticket?

The Bar Only ticket is available to patrons 21 and over.  If you want to experience the ambiance and holiday festivity of the haunt, and want to visit our bars, but don’t like the super-scary stuff of the haunts themselves, the Bar Only ticket is for you.  You’ll receive access to all FIVE BARS (4 FOR A CREEPY CHRISTMAS) in the building while bypassing the haunts themselves.  More info can be found at thehauntedbarcrawl.com.  A limited amount of bar only tickets will be available online and on-site for each time slot.

 

If I buy tickets online do I have to use them on the same day?

You will be required to choose a date and time slot when purchasing tickets online. Your tickets MUST be used for that particular date and time slot and you will NOT get in the building until the time on your ticket (within 60 minutes of that time, depending on when you get in line.)  If you purchase tickets on-site, you will automatically be assigned a ticket for the next available time slot, if available.

 

Do I need to print my tickets?

If you have a smartphone, we are able to scan the tickets from your phone.  Printed tickets are also accepted.

 

I need to change the date/time on my tickets.  How do I do that?

If you purchased tickets online and need to change the date and/or time slot, good news… you can do this yourself with just the click of a mouse/finger!  Just head to our ticketing page and scroll all the way down to the bottom of the page.  Look for the “Upgrade your existing order” link, click on it and follow the provided instructions. OR, you can email us at fot1031@gmail.com and we will get to it as soon as we are able.

 

How do I get a refund?

Just like sporting events & others, we do not offer refunds unless you have purchased the ticket insurance while buying your tickets online.  If you have purchased the ticket insurance and would like a refund, please send us an email at fot1031@gmail.com with the following information:  1) The name on the tickets  2) The order number  3) The email used to purchase the tickets.

Once we have that information, we will refund you the cost of your tickets minus the ticket insurance.  (NOTE:  The system does not allow us to process refunds until 24 hours after a purchase has been made.) Also, please give us 1-3 days to get to your refund request.

 

I bought my tickets online, do I still have to wait in the box office line when I get to the Factory of Terror, or do I go directly into the attraction?

If you have online tickets, printed or on your smartphone, you may bypass the ticket booth line and go directly to the midway near the attraction entrance. However, you will NOT be able to queue up to enter the building until we prepare to serve your time slot.  Once you are in the line for your time slot, you will enter the building within 60 minutes of the time on your ticket, depending on how early you got in line for your slot. Arriving anytime on that day AFTER your time slot is fine, you will just not be let in early.

However, if you wish to upgrade to Fast Pass or have any other questions or changes, you must first either report to the ticket booth or click the Upgrade button on our ticketing site.

 

Does my ticket get me into all attractions, or do I need to buy a separate ticket for each haunt?

One general admission ticket will garner you entry into all attractions open that night and all bars (if you’re over 21.)

 

Is axe throwing included with the haunted house?

Axe throwing is an additional charge separate from the haunted house and must be reserved in advance. To book an axe-throwing lane, visit allamericanaxethrowing.com.

 

Can I make a reservation?

Yes, you may currently purchase A Creepy Christmas tickets and 2023 season passes online.

You can also inquire about group reservations by emailing us at fot1031@gmail.com.

 

What forms of payment do you accept at the box office?

We accept cash, credit, debit, Apple Pay, and Samsung Pay. However, all credit/debit transactions at the box office will have a $1 service fee added to the ticket price.

 

Do you take credit and debit cards at the box office?

Yes. We take Visa, MasterCard, and American Express. However, if you use a credit or debit card at the box office, there is a $1 service fee per transaction included in the ticket price.

 

Do you take Apple Pay, Samsung Pay, or Cash App?

Yes. We take both Apple Pay & Samsung Pay at the box office, bars, and merchandise stand. NEW!  We also take Cash App now (NOT at the box office.  At the bar(s) and gift shop only.)

 

Once we’ve used our ticket can we go through again with the same ticket?

No, your ticket is for one entry only.  However, if you are a Season Pass holder, you may enter as many times as you wish, though you must visit the box office (use Window #3) each time in order to obtain a new ticket. We are currently trying to work on a way for Season Pass Holders to bypass the ticket booth altogether if they are not bringing guests.

 

What about season pass holders? How do we reserve our day & time slot?

Season pass holders and their guests do not have to reserve a day or time slot.  Just show up and head to box office window #3 to obtain your entry ticket and purchase your buddy passes for the night.  We will always make room for our season pass holders regardless of whether or not we have sold out for the night. We are currently trying to work on a way for Season Pass Holders to bypass the ticket booth altogether if they are not bringing guests.

 

If I buy my ticket right before the ticket booth closes, will I still be able to get into the show?

Yes. Every ticketed guest will make it through all of the attractions open on that particular night. However, our box office may close early due to attendance capacity limits, so you may not be able to purchase a ticket if you arrive close to the listed closing time.

 

What time does the box office close?

The box office may close early due to attendance capacity limits, so you may not be able to purchase a ticket if you arrive close to the listed closing time.

 

Are coupons available?

Not currently. You may receive exclusive deals and promo codes by joining our text club or our email list.

 

Do you offer Student discounts?

We do not have any plans for Student ID nights in 2022.

 

Do you offer group discounts?

Yes, we will offer discounts to any groups of 20 people & over.  To inquire about group discounts, email us at fot1031@gmail.com at least 24 hours before you plan to attend and we’ll get back to you ASAP.

 

Do you offer child discounts?

NEW:  On SUNDAYS ONLY (10/16, 10/23, 10/30,) we are now offering a reduced-price KIDS ticket for children 17 & under.  They must be purchased in conjunction with an adult admission, with up to 4 kids’ tickets per every 1 adult admission.   On Fridays and Saturdays, all ticket prices are the same.

 

Do you offer Military discounts?

Yes.  A $5.00 discount is available to all First Responders (Police, Fire, EMT – must be active) & Military (active or veteran) with a valid badge, military ID, or DD214.  Discounts are only available on-site at the box office.

How old do you have to be to work at the Factory of Terror?

We strongly prefer that all ACTORS & TICKET TAKERS be 18+.  However, we will consider 16-17 year-old ACTORS on a case-by-case basis

You must be 18 or older to work with us in a NON-ACTING position.

 

How do I work at the Factory of Terror?

Check out our web site and social media in Summer 2023 for info on our hiring events for the 2023 season.

 

Is there an age limit?

There is no age limit. However, due to the intensity of our show, it is not recommended for children under the age of 12. We also do not permit strollers or children to be carried through the shows.

 

Are face masks required?

We do not require patrons to wear face masks, however, we do recommend that customers wear them if they are feeling sick in any way.  This will change if the county or state mandates that face masks be worn.

 

Where is my souvenir photo?

You can view, download or purchase your souvenir photo by clicking here!

 

Is it Scary?

Yes! It is very scary!

However, different people are scared of/by different things.  Some are very hard to scare, and some are easy to scare. Even if we somehow aren’t able to scare you, we’ll still work hard to make your experience as entertaining as possible.

 

Are there any claustrophobic sections?

There are no claustrophobia tunnels in the attraction for 2022.  There are not really any other claustrophobic areas other than a few tighter corners throughout.

 

Do you offer refunds?

Just like sporting events & others, we do not offer refunds unless you have purchased the ticket insurance while buying your tickets online.  If you have purchased the ticket insurance and would like a refund, please send us an email at fot1031@gmail.com with the following information:  1) The name on the tickets  2) The order number  3) The email used to purchase the tickets.

Once we have that information, we will refund you the cost of your tickets minus the ticket insurance.  (NOTE:  The system does not allow us to process refunds until 24 hours after a purchase has been made.) Also, please give us 1-3 days to get to your refund request.

 

Is it open if it rains?

Yes. We’re open rain or shine.

 

If I enter the haunted house and get too scared, what do I do?

If you get too scared, stay calm and tell the actor in the room and they will escort you outside or get the show manager to do so. Please note, like sporting events and large attractions, we do not give refunds. However, if you purchased the ticket insurance add-on for $3.95 when buying your tickets online, and you can’t use your tickets at all, we will refund your tickets no questions asked (minus the ticket insurance fee.)

 

Do I have to buy a Bar Only ticket to visit the bars?

No, you do not.  Every haunt admission ticket includes access to all of our bars.  However, once you’ve exited the building after going through the haunts and visiting the bars one time, you are free to purchase a Bar Only ticket in order to take another run at the bars if you’d like.

 

I see there is a time frame on our tickets. Does that mean we have to finish our visit within that time? Can we take our time to enjoy the haunts and/or bars once inside?

There is no time limit to your visit (aside from the end of the night when we are nearing closing time.)  You can take as much time as you’d like once inside the building and can spend as much time at the bars as you like.  Again, you will be asked to move on when that particular bar or attraction is closing for the night.

 

Do I have to sign a waiver?

You are not required to sign a waiver to experience our attraction(s) for any event.

 

What is the Blackout/Glowstick night?

WE DO NOT HAVE ANY BLACKOUT/GLOWSTICK EVENTS PLANNED FOR 2022 ~ This special event is a complete blackout of the attraction where you have to find your way through with the aid of only a glow stick.  No show lighting is turned on and there is limited staff.  You will be touched (but not harmed).  Safety equipment is available at the door.  NO waiver is required for this show, and there is NO AGE LIMIT.  As a result, it won’t be quite as extreme as our past blackout events, but will still be a lot of fun!

 

How many people go through it at a time?

We suggest going through in groups no larger than 6-8 for the best experience.  Larger groups than that will have the scares ruined for those in the back of the group.

 

Can I stay with my group?

You will remain with your smaller group throughout the attractions.

 

What should I wear?

The Factory of Terror does NOT have heating or air conditioning so please dress for the current weather conditions.  We will try and heat up a few common areas, but it is a large, old factory without HVAC most places.  Sandals, heels, or any other open-toed shoes are strongly discouraged due to uneven surfaces and tripping hazards throughout the attractions. You may come in contact with dirt and theatrical blood, so please wear clothes that can get dirty.

 

Can I wear a costume?

You are free to dress in your favorite costume as you please. We just ask that you do not wear any full silicone masks or face paint, or bring any props with you.

 

Can pregnant women go through?

Guests enter at their own discretion. Factory of Terror is not responsible for injury. We suggest calling your OB/GYN and/or physician to discuss the situation with them.

 

Is it handicap accessible?

Yes. There are a few scenes that aren’t accessible, but the majority of the show is!

 

Can the actors touch you?

Some of the more experienced actors at FOT may lightly touch you, but you will not be harmed or touched inappropriately.

 

Do I have to pay to park?

ALL PARKING FOR A CREEPY CHRISTMAS IS FREE!

GENERAL PARKING IS FREE BEFORE 7:30 PM on Fridays and Saturdays, and all night on Sundays.

General parking (in the Red Lot & Green Lot) is $5.00 (with cash,) $6 (with card) on Fridays & Saturdays.  Reserved parking in the Blue Lot is $10 (with cash,) $11 (with card) and is available online in advance or upon arrival at the parking lot.

 

What time does the line start forming?

Lines start forming between 30 and 60 minutes prior to the box office opening. On our busy nights, it is best to show up early to avoid long lines. The box office will open and we will begin selling tickets at the listed opening of the attractions.  Our midway near the attraction entrance will open 30 minutes before the show opens.

 

How long is the wait to get in?

Saturdays are our busiest nights. You may experience wait times from 1 to 3+ hours, though this should change with our timed ticketing. You WILL enter the building within 60 minutes of the time slot that you have purchased. If you are in a hurry, Fast Passes are available to get to the front of the lines for an extra $12, and a limited number of Immediate Access passes are available at the box office for $65 each.

Please keep in mind that we must find a happy medium between making wait times shorter and making sure everyone has the best experience possible.

 

Is there indoor waiting?

Yes, but the lines may stretch outside on our busiest nights. Once inside the building, you will not have to go back outside until you’ve completed the haunted house.  However, the line to buy tickets is NOT indoors, so we recommend purchasing tickets online in advance so you can bypass the ticket booth.

 

How long does it take to get through the Factory of Terror?

You will be getting scared for approximately 30-45 minutes for A Creepy Christmas. This does not count the wait times. The time it takes to get through depends on how fast you walk… or run!

 

What time does it close?

Attraction hours vary by night. However, the Factory does not close until all ticketed guests are through the attraction.  But, the box office may close 20-30 minutes early due to attendance, so you may not be able to purchase a ticket on-site if you arrive close to the listed closing time.

 

Can I take pictures?

We will have an official photo op where we will be taking professional photos of each group that may be purchased at the Gift Shop at the exit or on our web site afterwards.  Also, there are multiple free photo-ops. You are welcome to take pictures while in line or in common spaces, but once inside the haunted houses themselves, you may not take any pictures or videos of our actors, scenes, or props.  If you are seen taking photos or videos of any kind, our show managers will ask you to cease doing so.  This does not include the queue lines for each show, the French Quarter at the Factory midway, any bars, or the exit merchandise area, where you are more than welcome to take photos & videos.

 

Is there smoke or fog in the shows?

Yes. We use theatrical fog, snow, & haze to create many effects in our shows.

 

Are there strobe lights?

Yes. If you have problems with epilepsy, please talk to your doctor beforehand or refrain from entering the show. If you do, alert the ticket taker at the beginning of each attraction and they can have the show manager escort you around problematic areas.

 

Is there security?

Officers from the Canton City Police Department are on site during all operating hours to ensure the safety of all inside the building.  Additional security officers are present in strategic locations to ensure that no guest harms our actors, other employees, or other guests.

 

Can we be thrown out for any reason?

Yes. Any dangerous or offensive behavior is grounds to be thrown out. Whether or not you will be thrown out is at the discretion of the Factory of Terror staff. Such behavior includes assault (verbal or physical) of our staff or other patrons, or vandalism of any of our sets/props, as well as anything else deemed to be worthy of expulsion.

 

Do you serve alcoholic beverages?

YES!  You will be able to visit the Carnevil Circus Bar (NOT OPEN FOR A CREEPY CHRISTMAS) before entering the building, Poison Ivy’s Greenhouse Bar (21+) before entering the queue for the first attraction, Forsaken Bar on Bourbon in our French Quarter midway area, One-Eyed Jack’s Pirate Bar (21+) at the end of all attractions, and Bullseyes Axe Bar (21+) in our axe-throwing arena.

Staff will be patrolling the queue lines to ensure that all consumption of alcohol is done by guests wearing the Over 21 wristbands that we will provide once IDs are checked. Please drink responsibly.

We reserve the right to remove any patrons we deem to be too intoxicated for the safety of our staff and customers, including the intoxicated parties themselves.  Also, the Hide-A-Way Buffalo Grill is next door if you’d like to hang out before or after.  TD’s Tailgate Grill is also just minutes from the Factory, as well as That Christmas Bar.

 

Do you have concessions on site?

Krazy Kitchen food truck is available for guests and is located at the exit of our show near the Scream Shop Gift Shop.

 

Do you sell T-Shirts and souvenirs?

YES!  The SCREAMSHOP at the Factory of Terror. There you will find more FOT, Halloween, and horror pop culture merchandise than we’ve ever had before.  Pop! Funko toys, socks, home decoration items, plushies, and SO MUCH MORE!  Proudly featuring shirts from The Halloween Shirt Company.

 

Is smoking allowed?

In accordance with state law, smoking is prohibited inside the building. You will NOT be permitted to exit for smoke breaks before you exit the whole attraction.

 

What can’t we bring inside the show with us?

You cannot bring any weapons of any sort into the attraction with you, real or fake. You may not wear any full silicone masks, theatrical face paint, or bring props of any kind.

Also, no outside (meaning any which has not been purchased at our attraction) food, drink, or alcohol may be brought onto our property.  In addition, we do not allow strollers to be brought into the building.

 

Are the attractions the same each year?

No. We work hard to update and make changes every year. We promise we will never be exactly the same two years in a row.

 

You didn’t answer my question…

If we didn’t answer one of your questions, email us at operations@hauntedohio.com. If enough people ask it, we’ll add it to the list!