How much does it cost?

2020 ticket pricing is now available HERE.

 

How do I buy tickets?

2020 Season Passes are now on sale HERE.  You may also purchase them on site at our box office on nights that we are open.

 

What is Fast Pass Admission?

A Fast Pass admission allows you to bypass ALL general admission regular lines! This is especially useful on Saturday nights.

 

If I buy tickets online do I have to use them the same day?

You are not required to use your tickets on the same day. You can use them throughout the halloween season. NOTE: This does not include special events or off season events.

 

Do I need to print my tickets?

If you have a smartphone, we are able to scan the tickets from your phone.

 

I just bought my tickets online, do I still have to wait in the box office line when I get to the Factory of Terror or do I go directly into the attraction?

If you have online tickets, printed or on your smartphone, you may just go directly to the front door of the attraction. Please have your ID ready as we will check IDs for all online tickets at the door.

However, if you wish to upgrade to Fast Pass or have any other questions or changes, you must first report to the ticket booth.

 

Does my ticket get me into all 5 attractions, or do I need to buy a separate ticket for each haunt?

One general admission ticket will garner you entry into all 5 of our attractions.

 

Are the escape rooms or axe throwing included with the haunted house?

The escape rooms and axe throwing are an additional charge separate from the haunted house and must be reserved in advance. To book a room with Escape Canton, visit www.escapecanton.com. To book an axe throwing lane, visit allamericanaxethrowing.com

 

Can I make a reservation?

You will soon be able to purchase your 2020 Season Passes once again online.

You can also make group reservations by emailing us at fot1031@gmail.com

 

What forms of payment do you accept at the box office?

We accept cash, credit, debit, Apple Pay, and Samsung Pay. However, all credit/debit transactions at the box office will have a $1 service fee included the ticket price.  We also have an ATM on site for your convenience.

 

Do you take credit and debit cards at the box office?

Yes. We take Visa, MasterCard, and American Express. However, if you use a credit or debit card at the box office, there is a $1 service fee per transaction included in the ticket price.

 

Do you take Apple Pay & Samsung Pay?

Yes. We take both Apple Pay & Samsung Pay at the box office, bars, and merchandise stand.

 

Once we’ve used our ticket can we go through again with the same ticket?

No, your ticket is for one entry only.  However, if you are a season pass holder, you may enter as many times as you wish, though you must visit the box office each time in order to obtain a new ticket.  Also available is an All-Night Die-Hard ticket for $60 that will allow you to go through as many times as you’d like (includes Fast Pass admission) in one night. Die-Hard passes will only be available in person at the box office for Luck O’ The Dead.

 

If I buy my ticket right before the ticket booth closes, will I still be able to get into the show?

Yes. Every ticketed guest will make it through all of the attractions. Only the box office closes at the stated times.

 

What time does the box office close?

Our box office will close 30 minutes prior to the listed closing time (e.g., on Fridays and Saturdays our listed attraction closing time is 12 midnight, but the box office will close at 11:30pm.)  As long as you are IN LINE at the time the box office closes, you will still be allowed to purchase a ticket.

 

Are coupons available?

Currently, there are no discount coupons available for 2020.  Check back later this year for updates.  However, you may get exclusive deals and promo codes for LUCK O’ THE DEAD by joining our text club or our email list, or by following us on Facebook.

 

Do you offer Student discounts?

For the 2020 season, with a valid college ID, we will be offering special discounted general admission tickets for students on certain days only (check back later this year for 2020 dates.)  Students MUST present a VALID student I.D. to receive the discount. If student attends a school that does not issue student I.D.’s, unfortunately they CAN NOT receive the discount. We must be able to validate that the student actually attends college.

2020 STUDENT I.D. NIGHTS ~ TBD

 

Do you offer group discounts?

Yes. Group discounts are offered to groups of 10 or more, see our Ticket Price/Calendar page for more information. To arrange your group, email us at fot1031@gmail.com at least 24 hours before you plan to attend.

 

Do you offer child discounts?

No, all ticket prices are the same.

 

Do you offer Military discounts?

Yes.  A $5.00 discount is available to all First Responders (Police, Fire, EMT – must be active) & Military (active or veteran) with a valid badge, military ID or DD214.

 

How can we win free tickets?

You can win free tickets by listening to the following radio stations for ticket giveaways:

  • WHBC Mix 94.1 – Canton
  • WRQK Rock 106.9 – Canton
  • WTUZ 99.9 – Dover
  • WQXK K105 – Youngstown
  • WZIP 88.1 – University of Akron
  • WQKT 104.5 – Wooster
  • WMMS 100.7 – Cleveland
  • WHOF Canton’s Country 99.7 – Canton

How old do you have to be to work at the Factory of Terror?

You must be 18 or older to work with us.

 

How do I work at the Factory of Terror?

To apply to work at The Factory of Terror in 2020, check back later this year for the link to fill out a pre-application.

 

Are you hiring actors for Luck O’ The Dead?

No, we will be using our current cast of actors from the 2019 season for this event.  We are not hiring anyone new until Summer 2020.

 

Is it Scary?

Yes! It is very scary!

However, different people are scared of/by different things.  Some are very hard to scare, some are easy to scare. Even if we somehow aren’t able to scare you, we’ll still work hard to make your experience as entertaining as possible.

 

Do you offer refunds?

No. Just like sporting events and other similar events, there are absolutely no refunds.

However, if you purchase the ticket insurance add-on when buying your tickets online, and you can’t use your tickets, only then will we refund your tickets.

 

Is it open if it rains?

Yes. We’re open rain or shine.

 

If I enter the haunted house and get too scared, what do I do?

If you get too scared, stay calm and tell the actor in the room and they will escort you outside or get the show manager to do so. Please note, like sporting events and large attractions, we do not give refunds under any circumstances (see question directly above this for more information.)

 

Is there an age limit?

There is no age limit. However, due to the intensity of our show, it is not recommended for children under the age of 12.

 

Do I have to sign a waiver?

You are not required to sign a waiver to experience our attraction(s) for any event.

 

What is the Blackout/Glowstick night?

This special event is a complete blackout of the attraction where you have to find your way through with the aid of only a glow stick.  No show lighting is turned on and there is limited staff.  You will be touched (but not harmed).  Safety equipment available at the door.  NO waiver is required for this show, and there is NO AGE LIMIT.  As a result, it won’t be quite as extreme as our past blackout events, but will still be a lot of fun!

 

How many people go through at a time?

We encourage smaller groups because it makes it a better experience for our guests and our actors.  A group size of six or less at a time is what we recommend. On busier nights, in order to help shorten the wait, we are forced to shorten the time between groups.  If you feel yourselves getting too close to the group in front of you and want your scares preserved, we recommend slowing down.  We have to find the happy medium between preserving everyone’s scares and reducing the line wait times, but different groups walk at different speeds and sometimes conga lines happen, though we do our best to avoid this.

 

Can I stay with my group?

Just as previously stated, your experience will be better with a smaller group.  So, if you came with a large group, you will be divided. You will, however, remain with your smaller group throughout the attraction.

 

What should I wear?

The Factory of Terror does not have heating or air conditioning so please dress for the current weather conditions.  Sandals, heels, or any other open-toed shoes are strongly discouraged due to the uneven surfaces and tripping hazards throughout the attractions. You may come in contact with dirt and theatrical blood, so please wear clothes that can get dirty.

For Luck O’ The Dead, we will try to have certain areas with available heat, but most of your experience will be very cold if the temp outside is low.

 

Can I wear a costume?

You are free to dress for the Halloween season as you please. We just ask that you do not wear any masks or face paint, or bring any props with you.

 

Can pregnant women go through?

Guests enter at their own discretion. Factory of Terror is not responsible for injury. We suggest calling your OBGYN and/or physician to discuss the situation with them.

 

Is it handicap accessible?

Yes. There are a few scenes that aren’t accessible, but the majority of the show is!

 

Can the actors touch you?

Our actors are not to grope or harm any guests. You may, however, come into contact with or be lightly touched by our actors while they are scaring or jumping out. Some of our queue line actors/stalkers may possibly touch or grab you a little more while interacting, but you will not be harmed.

 

Do I have to pay to park?

General parking is FREE on Thursdays, Sundays, and before 7:30 pm on Fridays and Saturdays.  General parking is $5.00 per vehicle after 7:30 on Fridays and Saturdays. Reserved parking in the Blue Lot is $20 and includes a coupon for 10% OFF merchandise and one free non-alcoholic beverage at the bar/concessions.

All parking is FREE during all off-season special events (e.g., St. Patrick’s Day, Friday the 13th, A Creepy Christmas: Krampus Returns.)

 

What time does the line start forming?

Lines start forming between 30 and 60 minutes prior to the box office opening. On our busy nights it is best to show up early to avoid long lines. The box office will open and we will begin selling tickets at the listed opening of the attractions.

 

How long is the wait to get in?

Fridays and Saturdays are our busiest nights. You may experience wait times from 1 to 3+ hours. If you are in a hurry, Fast Passes are available to get to the front of the lines for an extra $10 or you can come on Sundays for shorter lines.

Please keep in mind that we must find the happy medium between making wait times shorter and having enough space between groups inside the houses so as to preserve the scares for everyone.  Our actors try to scare groups forward, but some groups walk slower or faster than others.

 

Is there indoor waiting?

Yes. We have two full rooms of indoor waiting. On our busiest nights of the season, the lines may stretch outside, but once inside the building, you will not have to go back outside until you’ve completed the haunted house.  However, the line to buy tickets is NOT indoors, so we recommend purchasing tickets online in advance so you can go straight into the building.

 

How long does it take to get through the Factory of Terror?

You will be getting scared for approximately an hour. This does not count the wait times. The time it takes to get through depends on how fast you walk… or run!  Attraction time for Luck O’ The Dead will be less because 2 of our attractions will not be open.

 

What time does it close?

We sell tickets until 10:30pm on Friday 3/13 and Saturday 3/14. However, the Factory does not close until all ticketed guests are through the attraction.  If you are IN LINE at the box office at the time it closes, you will be able to purchase a ticket.

 

Can I take pictures?

There are multiple free photo-ops. You are welcome to take pictures while in line or in common spaces, but once inside the haunted houses themselves, you may not take any pictures or videos of our actors, scenes, or props.  If you are seen taking photos or videos of any kind, our show managers will ask you to cease doing so.  This does not include the queue lines for each show, the French Quarter at the Factory midway, or the exit merchandise area, where you are more than welcome to take photos & videos.

 

Is there smoke or fog in the shows?

Yes. We use theatrical fog to create many effects in our shows.  Industrial Nightmare and Lafayette 13 in particular heavily feature fog/haze in some scenes.

 

Are there strobe lights?

Yes, but not a large amount.  Still, if you have problems with epilepsy, please talk to your doctor beforehand or refrain from entering the show. If you do, alert the ticket taker at the beginning of each attraction and they can have the show manager escort you around problematic areas.

 

Is there security?

Officers from the Canton City Police Department are on site during all operating hours to ensure the safety of all inside the building, as well as fire marshalls from the Canton Fire Department’s Investigative Squad for any possible injuries/illnesses to staff or patrons.

 

Can we be thrown out for any reason?

Yes. Any dangerous or offensive behavior is grounds to be thrown out. Whether or not you will be thrown out is at the discretion of the Factory of Terror staff. Such behavior includes assault (verbal or physical) of our staff or other patrons, or vandalism of any of our sets/props, as well as anything else deemed to be worthy of expulsion.

 

Do you serve alcoholic beverages?

YES!  You will be able to visit Forsaken Bar on Bourbon in our brand new midway area, the French Quarter at the Factory.   Also, on busier nights, we will also have O’Rocco’s Blood Room Bar open near the first queue line.

Staff will be patrolling the queue lines to ensure that all consumption of alcohol is done by guests wearing the Over 21 wristbands that we will provide once ID’s are checked. Please drink responsibly. There will be only beer sales on Sundays, no liquor.

We reserve the right to remove any patrons we deem to be too intoxicated for the safety of our staff and customers, including the intoxicated parties themselves.  Also, the Hide-A-Way Buffalo Grill is next door if you’d like to hang out before or after.  Two locations of TD’s Tailgate Grill are also just minutes from the Factory, as well as That Pop Up Bar.

 

Do you have concessions on site?

Yes, we have a concession stand on site.  Our concessions menu is a bit expanded from what you’ve become accustomed to in the past, including popcorn, soft pretzels, nachos, “beignets” and more!

 

Do you sell T-Shirts and souvenirs?

We have a variety of T-shirts and other apparel, as well as smaller souvenirs, for sale in our merchandise area at the end of the show by the exit. A special Luck O’ The Dead shirt will be available during our St. Patrick’s Day event.

 

Is smoking allowed?

In accordance with state law, smoking is prohibited inside the building. You will NOT be permitted to exit for smoke breaks before you exit the whole attraction.

 

What can’t we bring inside the show with us?

You cannot bring any weapons of any sort into the attraction with you, real or fake. You may not wear any mask or face covering, theatrical face paint, or bring props of any kind.  Also, no outside food, drink, or alcohol may be brought into the building.  In addition, we do not allow strollers to be brought into the building.

 

Are the attractions the same each year?

No. We work hard to update and make changes every year. We promise we will never be exactly the same two years in a row.

 

You didn’t answer my question…

If we didn’t answer one of your questions, email us at fot1031@gmail.com. If enough people ask it, we’ll add it to the list!