THIS FAQ PAGE HAS NOT YET BEEN UPDATED FOR LUCK OF THE DEAD 2025

Is there an age limit?

There is no age limit. However, due to the intensity of our show, it is not recommended for children under the age of 12. We also do not permit strollers or children to be carried through the shows.

 

Is there a chaperone policy?

Yes, we are implementing a chaperone policy for 2024.  To enter the Factory of Terror, minors (guests 15 years old or younger) must be accompanied by a chaperone who is at least 21 years old and has a valid government-issued photo ID. One (1) chaperone can accompany up to six (6) minors per day. Minors cannot be left alone without a responsible adult chaperone (21+) present. The adult chaperone is responsible for the behavior and safety of the minors during their visit and must be present at all times.

 

Are face masks required?

We do not require patrons to wear face masks, however, we do recommend that customers wear them if they are feeling sick in any way.

 

Where is my souvenir photo?

You can view, download or purchase your souvenir photo by clicking here!

 

Is it Scary?

Yes! It is very scary!

However, different people are scared of/by different things.  Some are very hard to scare, and some are easy to scare. Even if we somehow aren’t able to scare you, we’ll still work hard to make your experience as entertaining as possible, even if it’s laughing.

 

Are there any claustrophobic sections?

There are no claustrophobia tunnels in the attraction for 2024.  There are small corridors to pass through, so alert any employees if an area is too small for you, and they will take you through a bypass.

 

Do you offer refunds?

Just like sporting events & others, we do not offer refunds. If you or some of your party were not able to attend and you have purchased the ticket insurance while buying your tickets online, please see our Refund Requests page for more information.

 

Is it open if it rains?

Yes. We’re open rain or shine.

 

If I enter the haunted house and get too scared, what do I do?

If you get too scared, stay calm and tell the actor in the room and they will escort you outside or get the show manager to do so. Please note, as with sporting events and large attractions, we do not give refunds. However, if you purchased the ticket insurance add-on for $4.95 when buying your tickets online, and you can’t use your tickets at all, we will refund your tickets no questions asked (minus the ticket insurance fee.)

 

Do I have to buy a Bar Crawl ticket to visit the bars?

No, you do not.  Every haunt admission ticket includes access to all 4 of our themed bars (for those 21+.)  However, once you’ve exited the building after going through the haunts and visiting the bars one time, you are free to purchase a Bar Crawl ticket to take another run at the bars if you’d like and there is time.

The Bar Crawl ticket is only available on Fridays and Saturdays, as well as Thursday, October 31.  Only 2 inside bars will be open on Sundays (Poison Ivy’s and Forsaken Bar.)  You will need to purchase a general admission haunt ticket to visit any bars on Sunday.

 

I see there is a time frame on our tickets. Does that mean we have to finish our visit within that time? Can we take our time to enjoy the haunts and/or bars once inside?

There is no time limit to your visit (aside from the end of the night when we are nearing closing time.)  You can take as much time as you’d like once inside the building and can spend as much time at the bars as you like.  Again, you will be asked to move on when that particular bar or attraction is closing for the night.  Closer to the listed closing time, certain attractions near the entrance of the building may begin to close to facilitate moving the crowds closer to the exit.  Announcements will be made that these attractions will be closing, so listen close and make sure to head up there when you hear these announcements if you’d like to experience those attractions.

 

Do I have to sign a waiver?

You are not required to sign a waiver to experience our attraction(s) for any event.

 

How many people go through it at a time?

We will be separating and assigning groups, sort of like on a rollercoaster. On slower nights, we may allow groups of less than 8 to go through. Groups will be no larger than 8 people for the best experience.  Larger groups than that will have the scares ruined for those in the back of the group.

 

Can I stay with my group?

You will remain with your smaller group throughout the attractions, however, larger groups over 8 may be split up.

 

What should I wear?

The Factory of Terror does NOT have heating or air conditioning in the haunts themselves, so please dress for the current weather conditions.  We try and heat up a few common areas, but it is a large, old factory without HVAC in most places.  Sandals, heels, or any other open-toed shoes are strongly discouraged due to uneven surfaces and tripping hazards throughout the attractions. You may come in contact with dirt and theatrical blood, so please wear clothes that can get dirty.  We are not responsible for any damaged or soiled clothing or bags.

 

Can I wear a costume?

You are free to dress in your favorite costume as you please. We just ask that you do not wear any full silicone masks or face paint, or bring any props with you.

 

Can pregnant women go through?

Guests enter at their own discretion. Factory of Terror is not responsible for injury. We suggest calling your OB/GYN and/or physician to discuss the situation with them.

 

Is it handicap accessible?

Yes. There are a few scenes that aren’t accessible, but the majority of the show is! Alert the ticket takers and employees will then lead you to the accessible bypasses.

 

Can the actors touch you?

For the most part, no.  Some of the more experienced actors at FOT may lightly touch you, but you will not be harmed or touched inappropriately.

 

Do I have to pay to park?

• Check our PARK MAP for lot locations
• Reserved Parking:
  • Blue Lot – RESERVED & HANDICAPPED PARKING ONLY
    • $20 online & cash on-site / $21 credit on-site
      
      • Same price all days open
      • Add $1 for credit transactions on-site, $1.95 fee for online transactions
    • Available online or on-site
    • Limited quantities available
    • Handicapped parking located in Blue Lot
      • $20 cash  /  $21 credit ~ All days
• General Parking:
  • Red Lot & Green Lot
    • $5 cash  /  $6 credit ~ Fridays & Saturdays
    • Handicapped parking located in Green Lot
      • $5 cash  /  $6 credit ~ Fridays & Saturdays
    • Free on Sundays
  • Purple Lot
    • FREE ALL DAYS
    • Located down Mahoning Rd. past FOT towards Louisville
    • Short 5 min walk, turn on Shortridge, look for the bright purple building. 
• Motorcycle parking: Blue Lot
• All parking is in lighted parking lots.

 

What time does the line start forming?

Lines start forming between 30 and 60 minutes prior to the box office opening. On our busy nights, it is best to show up early to avoid long lines. The box office will open and we will begin selling tickets at the listed opening of the attractions.  Our midway near the attraction entrance will open 30 minutes before the show opens.

 

How long is the wait to get in?

Saturdays are our busiest nights. You may experience wait times from 1 to 3+ hours, though this should change with our timed ticketing. You WILL enter the building within 60 minutes of the time slot that you have purchased. If you are in a hurry, Fast Passes are available to get to the front of the lines for an extra $12, and a limited number of Immediate Access passes are available at the box office for $65 each.

Please keep in mind that we must find a happy medium between making wait times shorter and making sure everyone has the best experience possible.

 

Is there indoor waiting?

Yes, but the lines may stretch outside on our busiest nights. Once inside the building, you will not have to go back outside until you’ve completed the haunted house.  However, the line to buy tickets is NOT indoors, so we recommend purchasing tickets online in advance so you can bypass the ticket booth.

 

How long does it take to get through the Factory of Terror?

You will be getting scared for approximately 45-60 minutes. This does not count the wait times. The time it takes to get through depends on how fast you walk… or run!

 

What time does it close?

The FRONT DOORS at FOT close* at Midnight on Fridays & Saturdays, 9 pm on Sundays, and 10 pm on Halloween.  HOWEVER, the BOX OFFICE closes 1 HOUR EARLY each night.  *If all outstanding tickets have been scanned, the front doors may close BEFORE this time.

 

Can I take pictures?

We will have an official photo op where we will be taking professional photos of each group that may be purchased at the Gift Shop at the exit or on our web site afterwards.  Also, there are multiple free photo-ops. You are welcome to take pictures while in line or in common spaces, but once inside the haunted houses themselves, you may not take any pictures or videos of our actors, scenes, or props.  If you are seen taking photos or videos of any kind, our show managers will ask you to cease doing so.  This does not include the queue lines for each show, the French Quarter at the Factory midway, any bars, or the exit merchandise area, where you are more than welcome to take photos & videos.

 

Is there smoke or fog in the shows?

Yes. We use theatrical fog, snow, & haze to create many effects in our shows.

 

Are there strobe lights?

Yes. If you have problems with epilepsy, please talk to your doctor beforehand or refrain from entering the show. If you do, alert the ticket taker at the beginning of each attraction and they can have the show manager escort you around problematic areas.

 

Is there security?

Officers from the Canton City Police Department are on site during all operating hours to ensure the safety of all inside the building.  Additional security officers are present in strategic locations to ensure that no guest harms our actors, other employees, or other guests.

Security officers will also be at the attraction entrance screening guests with metal detectors.  NO weapons, including firearms or knives, will be permitted inside the building.  These items will be confiscated and NOT returned, so PLEASE leave them at home or in your locked vehicles before heading into the attraction.

Persuant to Ohio Revised Code Section 2923.121 it is illegal to possess a firearm in any room in which any person is consuming beer or intoxicating liquor in a premises for which a D permit has been issued. Listed prohibitions and exceptions under the Ohio law apply.

 

Can we be thrown out for any reason?

Yes. Any dangerous or offensive behavior is grounds to be thrown out. Whether or not you will be thrown out is at the discretion of the Factory of Terror staff. Such behavior includes assault (verbal or physical) of our staff or other patrons, or vandalism of any of our sets/props, as well as anything else deemed to be worthy of expulsion.

 

Do you serve alcoholic beverages?

YES!  You will be able to visit the Carnevil Circus Bar before entering the building, Poison Ivy’s Greenhouse Bar (21+) before entering the queue for the first attraction, Forsaken Bar on Bourbon in our French Quarter midway area, and One-Eyed Jack’s Pirate Bar (21+.)

Staff will be patrolling the queue lines to ensure that all consumption of alcohol is done by guests wearing the Over 21 wristbands that we will provide once IDs are checked. Please drink responsibly. Only 2 drinks will be served per ID per transaction.

We reserve the right to remove any patrons we deem to be too intoxicated for the safety of our staff and customers, including the intoxicated parties themselves.  Also, the Hide-A-Way Buffalo Grill is next door if you’d like to hang out before or after.  That Halloween Bar is also just minutes from the Factory.

 

Do you have concessions on site?

Krazy Kitchen food truck is available for guests and is located in the brand new LUCKY’S LAST STOP smoking/vaping patio near Poison Ivy’s Greenhouse Bar.

 

Do you sell T-Shirts and souvenirs?

YES!  The SCREAMSHOP at the Factory of Terror. There you will find FOT, Halloween, and horror pop culture merchandise. Proudly featuring shirts from The Halloween Shirt Company, and bags from Post Mortem Horror Bootique.  For 2024, proudly featuring miscellaneous gifts and merchandise courtesy of Sir Troy’s Toy Kingdom.

 

Is smoking/vaping allowed?

In accordance with state law, smoking and/or vaping is prohibited INSIDE the building.

However, NEW FOR 2024…  Located outside the building by Poison Ivy’s Greenhouse Bar is the brand new “LUCKY’S LAST STOP” smoking/vaping area.  Stop out at Lucky’s gas station for a quick smoke (no marijuana permitted) during your visit.  ALSO LOCATED ON THIS PATIO is the KRAZY KITCHEN FOOD TRUCK! Get some grub and take a breather out in the night air.

 

What can’t we bring inside the show with us?

You cannot bring any weapons of any sort into the attraction with you, real or fake. You may not wear any full silicone masks, theatrical face paint, or bring props of any kind.

Also, no outside (meaning any which has not been purchased at our attraction) food, drink, or alcohol may be brought onto our property.  In addition, we do not allow strollers to be brought into the building.

No weapons (including FIREARMS or KNIVES) will be permitted inside the building. Security officers will also be at the attraction entrance screening guests with metal detectors.  These items will be confiscated and NOT returned, so PLEASE leave them at home or in your locked vehicles before heading into the attraction.

Persuant to Ohio Revised Code Section 2923.121 it is illegal to possess a firearm in any room in which any person is consuming beer or intoxicating liquor in a premises for which a D permit has been issued. Listed prohibitions and exceptions under the Ohio law apply.

 

Are the attractions the same each year?

No. We work hard to update and make changes every year. We promise we will never be exactly the same two years in a row. 2024 features large updates to some of our oldest fan-favorite houses.

 

You didn’t answer my question…

If we didn’t answer one of your questions, email us at operations@hauntedohio.com. If enough people ask it, we’ll add it to the list!