To Our Valued Customers,
As a result of the circumstances surrounding the cancellation of our March 2020 “Luck of the Dead” event, we have come up with the following plan for all those who have purchased tickets in advance:
1) All purchased tickets will be valid for admission to the Factory of Terror on any open day during the upcoming 2020 Halloween season.
2) If you attend in October of 2020, your tickets will be valid for: One (1) admission equal to what you have already purchased PLUS One (1) ADDITIONAL admission equal to what you have already purchased at no cost. (YOU GET A 2ND TICKET FREE.)
3) Luck of the Dead ticket holders do NOT have to reserve a day or time slot in advance. Simply come whichever day or time that you wish, go to the box office, and hand them your ID. Your name is on a list, and you will get your tickets at that time. Do not worry about us selling out, we will make room for you. If the box office is closed when you arrive (may close early because we’ve hit our attendance limit for the night), just call or go to the front door and we’ll take care of you there.
4) If you will not be able to attend and would instead like to inquire about a refund, send us an email at email@example.com and we will get back to you on this ASAP.
We thank all FOT fans and customers for their loyalty and interest, and look forward to seeing you all this Fall. Until then, thank you for your patience and stay healthy.
The Factory of Terror