How much does it cost?
$25 for General Admission on Thursdays & Sundays, $30 for General Admission on Fridays and Saturdays. Add $10 for Fastpass Admission
How do I buy tickets?
What is Fastpass Admission?
A Fastpass admission allows you to bypass all 5 general admission regular lines! This is especially useful on Saturday nights.
If I buy tickets online do I have to use them the same day?
Tickets bought online are good for any day all season. However, if you purchase tickets for special events, they must only be used on the night of the special event.
Do I need to print my tickets?
We do recommend printing off your tickets. However, if you have a smartphone, we are able to scan the tickets from your phone.
I just bought my tickets online, do I still have to wait in line when I get to the Factory of Terror or do I go directly into the attraction?
You must first go to the side window at our ticket booth to scan your tickets before you go into the attraction.
Are the escape rooms included with the haunted house?
The escape rooms are an additional charge separate from the haunted house. To book a room with Escape Canton, visit www.escapecanton.com.
Can I make a reservation?
You can buy your tickets in advance online. You can also make group reservations or reserve room for a private party or event by calling us at (330) 455-3327 or emailing us at firstname.lastname@example.org
Can I have a private party or corporate event at the Factory of Terror?
Yes. We have a full event center for parties or corporate events that can be booked by calling us at (330) 455-3327 or email@example.com.
What forms of payment do you accept?
We accept cash, credit, and debit. An on site ATM in available for use with a $2 service fee. On site credit and debit transactions also have a $2 service fee added to the total.
Do you take credit and debit cards?
Yes. We take Visa, MasterCard, and American Express. However, if you use a credit or debit card, there is a $2 fee per transaction. An ATM is on site for use with a $2 service fee.
Once we’ve used our ticket can we go through again with the same ticket?
No. Your ticket is for one entry only. However, if you are a season pass holder, you may enter as many times as you wish. Also, new this year is the All-Night Die-Hard ticket for $60 that will allow you to go through as many times as you’d like in one night.
If I buy my ticket right before the ticket booth closes, will I still be able to get into the show?
Yes. Every ticketed guest will make it through all of the attractions. Only the box office closes at the listed time.
What time does the box office close?
New for 2017, our box office will close 30 minutes prior to the listed closing time (e.g., on Fridays and Saturdays our listed closing time is 12 midnight, but the box office will close at 11:30pm.) As long as you are IN LINE at the time the box office closes, you will still be allowed to purchase a ticket.
Are coupons available?
We have no coupons available this season, but you can get exclusive deals and promo codes by joining our text club or our email list.
Do you offer Student discounts?
For the 2017 season, you will receive a $10 discount with a valid college ID on the following dates only:
Do you offer group discounts?
Yes. Group discounts are offered to groups of 10 or more, see our Ticket Price/Calendar page for more information. To arrange your group, please call us at (330) 455-3327 or email us at firstname.lastname@example.org.
Do you offer child discounts?
No. All ticket prices are the same.
Do you offer Military discounts?
Yes. A 20% discount is available to all First Responders (Police, Fire, EMT – must be active) & Military (active or veteran) with a valid badge, military ID or DD214.
How can we win free tickets?
You can win free tickets by listening to the following radio stations for ticket giveaways:
How old do you have to be to work at the Factory of Terror?
You must be 18 or older to work with us.
How do I work at the Factory of Terror?
To apply to work at The Factory of Terror, click HERE.
Is it Scary?
Yes! It is very scary!
Do you offer refunds?
No. There are absolutely no refunds.
Is it open if it rains?
Yes. We’re open rain or shine.
If I enter the haunted house and get too scared, what do I do?
If you get too scared, stay calm and tell the actor in the room and they will escort you outside. Please note, like sporting events and large attractions, we do not give refunds under any circumstances.
Is there an age limit?
There is no age limit. However, due to the intensity of our show, it is not recommended for children under the age of 12.
Do I have to sign a waiver?
You are not required to sign a waiver with the exception of Glowstick night. Glowstick night is full contact and you are required to sign a waiver or have a parent or guardian sign one.
What is the Glowstick night?
This special event is a complete blackout of the attraction where you have to find your way through with the aid of only a glow stick. No show lighting is turned on, there is limited staff, and no animations. You will be touched (but not harmed). Safety equipment available at the door. Waiver must be signed prior to entry. This is an 18 or older event. A parent or guardian’s signature is required for anyone under the age of 18 to attend.
How many people go through at a time?
We encourage smaller groups because it makes it a better experience for our guests and our actors. A group size of six or less at a time is what we recommend.
Can I stay with my group?
Just as previously stated, your experience will be better with a smaller group. So, if you came with a large group, you will be divided. You will, however, remain with your group throughout the attraction.
What should I wear?
The Factory of Terror does not have heating or air conditioning so please dress for the current weather conditions. Sandals, heels, or any other open-toed shoes are strongly discouraged due to the uneven surfaces and tripping hazards throughout the attractions. You may come in contact with dirt and theatrical blood, so please wear clothes that can get dirty.
Can I wear a costume?
You are free to dress for the Halloween season as you please. We just ask that you do not wear any masks or bring any props with you.
Can pregnant women go through?
Guests enter at their own discretion. Factory of Terror is not responsible for injury. We suggest calling your OBGYN and/or physician to discuss the situation with them
Is it handicap accessible?
Yes. There are a few scenes that aren’t accessible, but the majority of the show is!
Can the actors touch you?
Our actors will not intentionally touch or harm any guests. You may, however, come into contact with our actors while they are scaring or jumping out.
Do I have to pay to park?
General parking is FREE on Thursdays, Sundays and before 7:30 pm on Fridays and Saturdays. General parking is $5 per vehicle after 7:30 on Fridays and Saturdays. Reserved Parking in the Blue lot is $20 and includes a coupon for 10% OFF merchandise and one free beverage at concessions.
What time does the line start forming?
Lines start forming between 30 and 60 minutes prior to the box office opening. On our busy nights it is best to show up early to avoid long lines. The box office will open and we will begin selling tickets 30 minutes prior to the listed opening of the attractions.
How long is the wait to get in?
Fridays and Saturdays are our busiest nights. You may experience wait times from 1 to 2 hours. If you are in a hurry, FastPasses are available to get to the front of the lines for an extra $10 or you can come on Sundays for shorter lines.
Is there indoor waiting?
Yes. We have two full rooms of indoor waiting. On our busiest nights of the season, the lines may stretch outside, but once inside the building, you will not have to go back outside until you’ve completed the haunted house.
How long does it take to get through the Factory of Terror?
You will be getting scared for approximately an hour. This does not count the wait times. The time it takes to get through depends on how fast you walk… or run!
What time does it close?
We sell tickets until 10:30pm on select Thursdays (see calendar for all dates), until 11:30pm on Fridays and Saturdays, and until 8:30pm on Sundays. However, the Factory does not close until all ticketed guests are through the attraction. If you are IN LINE at the box office at the time it closes, you will be able to purchase a ticket.
Can I take pictures?
There are multiple free photo-ops. You are welcome to take pictures while in line, but once inside the haunted house, you may not take any pictures or videos of our actors, scenes, or props.
Is there smoke or fog in the shows?
Yes. We use theatrical fog to create many effects in our shows.
Are there strobe lights?
Yes. If you have problems with epilepsy, please talk to your doctor or refrain from entering the show.
Is there security?
Canton City police are on site during all operating hours.
Can we be thrown out for any reason?
Yes. Any dangerous or offensive behavior is grounds to be thrown out. Whether or not you will be thrown out is at the discretion of the Factory of Terror staff.
Do you serve alcoholic beverages?
No. But the Hide-A-Way Buffalo Grill is next door if you’d like to go before or after.
Do you have concessions on site?
Yes, we have full concessions on site. We offer pop, water, Gatorade, and energy drinks, as well as popcorn, candy, chips, and various delectable selections courtesy of Sorelle’s Italian Restaurant.
Do you sell T-Shirts and souvenirs?
We have a variety of T-shirts and other apparel, as well as smaller souvenirs, for sale in our brand new merchandise area at the end of the show by the exit.
Is smoking allowed?
In accordance with state law, smoking is prohibited inside the building.
What can’t we bring inside the show with us?
You cannot bring any weapons of any sort into the attraction with you. You may not wear any mask or face covering or bring props of any kind.
Are the attractions the same each year?
No. We work hard to update and make changes every year. We promise we will never be exactly the same two years in a row.
You didn’t answer my question…
If our we didn’t answer one of your questions, email us at email@example.com. If enough people ask it, we’ll add it to the list!