Is it Scary?
Yes! It is very scary!
However, different people are scared of/by different things. Some are very hard to scare, some are easy to scare. Even if we somehow aren’t able to scare you, we’ll still work hard to make your experience as entertaining as possible.
Do you offer refunds?
No. Just like sporting events and other similar events, there are absolutely no refunds.
However, if you purchase the ticket insurance add-on when buying your tickets online, and you can’t use your tickets, only then will we refund your tickets.
Is it open if it rains?
Yes. We’re open rain or shine.
If I enter the haunted house and get too scared, what do I do?
If you get too scared, stay calm and tell the actor in the room and they will escort you outside or get the show manager to do so. Please note, like sporting events and large attractions, we do not give refunds under any circumstances (see question directly above this for more information.)
Is there an age limit?
There is no age limit. However, due to the intensity of our show, it is not recommended for children under the age of 12.
Do I have to sign a waiver?
You are not required to sign a waiver to experience our attraction(s) for any event.
What is the Glowstick night?
This special event is a complete blackout of the attraction where you have to find your way through with the aid of only a glow stick. No show lighting is turned on and there is limited staff. You will be touched (but not harmed). Safety equipment available at the door. NEW for 2019 ~ NO waiver is required for this show, and there is NO AGE LIMIT. As a result, it won’t be quite as extreme as our past blackout events, but will still be a lot of fun!
How many people go through at a time?
We encourage smaller groups because it makes it a better experience for our guests and our actors. A group size of six or less at a time is what we recommend.
Can I stay with my group?
Just as previously stated, your experience will be better with a smaller group. So, if you came with a large group, you will be divided. You will, however, remain with your group throughout the attraction.
What should I wear?
The Factory of Terror does not have heating or air conditioning so please dress for the current weather conditions. Sandals, heels, or any other open-toed shoes are strongly discouraged due to the uneven surfaces and tripping hazards throughout the attractions. You may come in contact with dirt and theatrical blood, so please wear clothes that can get dirty.
Can I wear a costume?
You are free to dress for the Halloween season as you please. We just ask that you do not wear any masks or face paint, or bring any props with you.
Can pregnant women go through?
Guests enter at their own discretion. Factory of Terror is not responsible for injury. We suggest calling your OBGYN and/or physician to discuss the situation with them
Is it handicap accessible?
Yes. There are a few scenes that aren’t accessible, but the majority of the show is!
Can the actors touch you?
Our actors are not to intentionally touch or harm any guests. You may, however, come into contact with our actors while they are scaring or jumping out. Our queue line actors/stalkers (roaming actors not inside the houses themselves) may possibly touch you while interacting, but you will not be harmed.
Do I have to pay to park?
General parking is FREE on Thursdays, Sundays, and before 7:30 pm on Fridays and Saturdays. General parking is $5.00 per vehicle after 7:30 on Fridays and Saturdays. Reserved parking in the Blue Lot is $20 and includes a coupon for 10% OFF merchandise and one free non-alcoholic beverage at the bar/concessions.
All parking is FREE during all off-season special events (e.g., St. Patrick’s Day, Friday the 13th, Creepy Christmas.)
What time does the line start forming?
Lines start forming between 30 and 60 minutes prior to the box office opening. On our busy nights it is best to show up early to avoid long lines. The box office will open and we will begin selling tickets 30 minutes prior to the listed opening of the attractions.
How long is the wait to get in?
Fridays and Saturdays are our busiest nights. You may experience wait times from 1 to 3+ hours. If you are in a hurry, Fast Passes are available to get to the front of the lines for an extra $10 or you can come on Sundays for shorter lines.
Please keep in mind that we must find the happy medium between making wait times shorter and having enough space between groups inside the houses so as to preserve the scares for everyone. Our actors try to scare groups forward, but some groups walk slower or faster than others.
Is there indoor waiting?
Yes. We have two full rooms of indoor waiting. On our busiest nights of the season, the lines may stretch outside, but once inside the building, you will not have to go back outside until you’ve completed the haunted house. However, the line to buy tickets is NOT indoors, so we recommend purchasing tickets online in advance so you can go straight into the building.
How long does it take to get through the Factory of Terror?
You will be getting scared for approximately an hour. This does not count the wait times. The time it takes to get through depends on how fast you walk… or run!
What time does it close?
We sell tickets until 11:30pm on Fridays (until 10:30pm on Friday 9/13) and Saturdays, until 8:30pm on Sundays, and until 10:30pm on Thursday 10/31 (see calendar for all dates.) However, the Factory does not close until all ticketed guests are through the attraction. If you are IN LINE at the box office at the time it closes, you will be able to purchase a ticket.
Can I take pictures?
There are multiple free photo-ops. You are welcome to take pictures while in line, but once inside the haunted houses themselves, you may not take any pictures or videos of our actors, scenes, or props. If you are seen taking photos or videos of any kind, our show managers will ask you to cease doing so. This does not include the queue lines for each show, the French Quarter at the Factory midway, or the exit merchandise area, where you are more than welcome to take photos & videos.
Is there smoke or fog in the shows?
Yes. We use theatrical fog to create many effects in our shows. Industrial Nightmare and Lafayette 13 in particular heavily feature fog/haze in some scenes.
Are there strobe lights?
Yes, but not a large amount. Still, if you have problems with epilepsy, please talk to your doctor beforehand or refrain from entering the show.
Is there security?
Officers from the Canton City Police Department are on site during all operating hours to ensure the safety of all inside the building, as well as marshalls from the Canton Fire Department’s Investigative Squad for any possible injuries/illnesses to staff or patrons.
Can we be thrown out for any reason?
Yes. Any dangerous or offensive behavior is grounds to be thrown out. Whether or not you will be thrown out is at the discretion of the Factory of Terror staff. Such behavior includes assault (verbal or physical) of our staff or other patrons, or vandalism of any of our sets/props, as well as anything else deemed to be worthy of expulsion.
Do you serve alcoholic beverages?
NEW for 2019… YES! We will have a bar in our new midway area, the French Quarter at the Factory. Also, on busier nights, we will also have a satellite bar near located near the first queue line.
Staff will be patrolling the queue lines to ensure that all consumption of alcohol is done by guests wearing the 21 & over wristbands that we will provide once ID’s are checked. Please drink responsibly.
We reserve the right to remove any patrons we deem to be too intoxicated for the safety of our staff and customers, including the intoxicated parties themselves. Also, the Hide-A-Way Buffalo Grill is next door if you’d like to hang out before or after. Two locations of TD’s Tailgate Grill are also just minutes from the Factory.
Do you have concessions on site?
Yes, we have a concession stand on site. NEW FOR 2019: Our concessions menu will be expanded a bit from what you’ve become accustomed to in the past.
Do you sell T-Shirts and souvenirs?
We have a variety of T-shirts and other apparel, as well as smaller souvenirs, for sale in our merchandise area at the end of the show by the exit.
Is smoking allowed?
In accordance with state law, smoking is prohibited inside the building. You will NOT be permitted to exit for smoke breaks before you exit the whole attraction.
What can’t we bring inside the show with us?
You cannot bring any weapons of any sort into the attraction with you, real or fake. You may not wear any mask or face covering, theatrical face paint, or bring props of any kind. Also, no outside food, drink, or alcohol may be brought into the building. In addition, we do not allow strollers to be brought into the building.
Are the attractions the same each year?
No. We work hard to update and make changes every year. We promise we will never be exactly the same two years in a row.
You didn’t answer my question…
If we didn’t answer one of your questions, email us at email@example.com. If enough people ask it, we’ll add it to the list!